Empathy. Curiosity. Problem-solving.

I’m Chloé,

Currently an Associate Consultant at Slalom in Washington, DC. I am a Service Designer and CX-er dedicated to designing impactful experiences through a user-centered, problem-solving design process.

I deliver results at companies such as

My Design Process.

Using The Triple Diamond, along with other research and design methodologies, such as design thinking, ensures valuable outcomes for all stakeholders in my team and I’s work.

The Triple Diamond

Now, let’s get into the outline that guides my work. There are 6 phases, but the process is not always linear.

Phase 1 of 6

Research.

First, establish a comprehensive understanding of the problem space, empathize with the customer, and identify key pain points. Align and empathize with the stakeholders.

We discover this through…

Interviewing
Qualitative Research
Quantitative Research
Market Inquiry
Competitive Analysis
Heuristic Analysis

Phase 2 of 6

Define.

With a deeper understanding of our stakeholders and pain points, we can begin to craft their stories, correctly frame the problem we need to solve, and establish clear goals that align with the business objectives.

We define this by creating…

Behavior-based personas
How-might-we questions
Empathy maps
Jobs To Be Done
Customer journey maps
Current state blueprints
Value Proposition Canvas
Ecosystem Maps
User Flows

Phase 3 of 6

Ideate.

Now, we begin to problem-solve. What is probable and possible? Is it desirable, feasible, and viable?

To generate and refine ideas, we design…

Co-creative Workshops
Creative matrix
Future State Blueprint
Prioritization Matrix
Creative Thinking Methods
Business Model Canvas
KPI development
Mood boards

Phase 4 of 6

Prototype.

Fail fast - learn faster. The iterative prototyping process allows designers to refine their designs, making them more intuitive, user-friendly, and aligned with user expectations.

Some ways that we create and test solutions are…